Customer Satisfaction Survey
Rate your experience
Hey Dwight, I received the ratchet straps Friday... I'm very satisfied with them... Thank you for your business. I'm sure I'll be in touch again!
Thank you, Ronnie
Hello Dwight, Just like to say, You have been great to deal with, easy to contact always keep in touch. So thank you for that.
Bests regards, Adam
Thank you so much for getting the helmet, and being extremely helpful. I enjoyed meeting you and spending a little bit of time getting to know you and hope that we can keep in touch as time rolls on. The HJC AR-10 is very comfortable and fits really well, definitely a quality helmet.
Best Regards, Jason
I did get the hood. All is good with it.
Thank you! Larry
Hi Gary & Dwight, I got the Front End and Hood yesterday, wow! Beautiful work, Gary!
I will send pictures as I go along on this project. I am planning on making some passes in May.
So, I better get busy huh?
(Note: Gary is the manufacture)
Hello Dwight, Thank you for your incredible customer service today! It's hard to find people like you and I am grateful for all your help. Have a nice evening and yes please send the receipt whenever possible.
Sincerely, Jake Winters
American Heritage Performance
Great helmet, thanks for the deal, Scott
Guys and gals, I recently had some dealings with Dwight, of Boteler Racing a fellow DragNet'ter. Even though my business with him was for about $150, he treated me and the order like I was spending $15,000. He got what he said he was going to get, was ALWAYS polite and courteous over the phone and e-mail and kept me in the loop about price, delivery, when it was shipped.
He's a real 'straight shooter' so if anyone is tired of giving their hard-earned racing money to the big mail order houses, drop him an e-mail at BotRaceOPR@aol.com. He'll get you whatever you need.
SO, THANKS DWIGHT!
Hello, I received the item today. Thank-you very much. the helmet is great.
Dwight, just got it, awesome looking helmet and it fits perfectly. Thanks a ton for making it easy.
Don, Clarksburg, MD
90-day Layaway plan with no interest.
This is how it works: You would pay a pre-determine weekly or monthly amount till the item is paid for, up to 90 days. There is a minimal payment and this depends on item and you can pay it off sooner. If Layaway is canceled a 5% restocking fee is charged and is based on the total money paid. So say; you paid $50.25, 5% of $50.25 is $2.51. We would refund you $ 47.74.
A deposit of 55% is required on all special orders. Your sales rep will let you know if your order falls in this category. If order is cancelled after processing sale then; there is a restocking fee not to exceed 15%. This depends on item/part.
Shipper: Our choice (UPS, FedEx, Truck Freight, USPS). Some items shipping free but, does not apply to sale items.
Most items ship UPS or USPS depending on the size and weight of the item(s). If your order is large, your item will ship with a freight carrier that specializes in shipping heavy and bulky items. Boteler Racing is not responsible for any shipping delays due to credit & fraud authorizations, weather delays, natural disasters, incorrect shipping addresses, incomplete information, etc. Boteler Racing reserves the right to refuse any order or shipping method for any reason, there are no shipping refunds once the item(s) has been processed & shipped out.
Pick up option:
1) At our site
2) Shows, restrictions apply -->
Drop Shipment: Available on most items, some manufactures charge a fee for this service, sales rep will let you know.
Outside the USA (48) shipping: Funds must be secure and addresses verified before overseas orders are processed.
1) Payments have to be in the form of a:
* Cashier's check drawn on an American Bank must clear plus any shipping charges.
* VISA, MasterCard, American Express, or Discover (must have proper info)
We will let you know of the shipping charges upon address verification.
2) The Shipping addresses and phone# have to be verified.
Once steps 1 & 2 are completed, we'll notify you (via Email) that the order is being processed and will ship via a secured carrier of our choice.
a) All returns require a Return Authorization (RA) provided by our Customer Service Department.
Call 410.876.6851 No returns accepted w/out a RA.
b) A restocking fee will be charged (not to exceed 25% of the value of item).
c) Items and any accessories must be returned in the original packaging with customer's original receipt.
d) Customer is responsible for shipping cost & any damages. You must purchase shipping insurance. No COD returns will be accepted, unless approved by the customer service manager.
e) Once items are received and checked, adjustments will be made.
f) Refunds are for products only, original shipping to customer will not be refunded. g) merchandise can be returned after 10 days
* CANCELLED ORDERS are subject to a cancellation fee and is determined by item.
* ALTERED MERCHANDISE (EG: painted, modified, ETC...) are not returnable.
a) All exchanges require an Exchange Authorization (EA) provided by our Customer Service.
Call 410.876.6851 No exchanges accepted w/out an EA.
b) Items and any accessories must be returned in the original packaging with customer's receipt.
c) Customer is responsible for shipping cost & any damages. You must purchase shipping insurance.
Note: Original receipt must accompany items to be exchanged. No exchanges will be accepted, unless approved by the customer service manager.
d) Once we received the returned items and all conditions are meet adjustment will be made.
e) Refunds are for products only, original shipping to customer will not be refunded.
Contact & Policy Info
Boteler Racing Operations
P.O. Box 642
Westminster, MD 21158-0642